In this day and age customer service is marketing. It’s PR. In the era of social media, screenshots and smartphones, a bad experience won’t lose you one customer; it could lose you hundreds. For example, Amy’s Baking Co, who had a famous meltdown after negative feedback about their appearance on TV show Kitchen Nightmares – and […]
Know the Importance of Re-Evaluating Your Goals as an Entrepreneur
October 20, 2015 By Leave a Comment
People who write down their goals, share them with a friend and send weekly updates to them are 33 percent more successful in accomplishing their goals than those who just conceptualize them, according to Gail Matthews, a professor at Dominican University of California. Her takeaway from the study shows the effectiveness of accountability, commitment and […]
Avoiding Vendor Lock-In When Choosing Hyper-converged Solutions
October 15, 2015 By Leave a Comment
Vendor lock-in is a situation where the user of a product or service cannot transition to a competitor’s product or service either in whole or in part. The primary cause of lock-in is usually incompatibility of technologies, although in certain cases there can be contractual constraints. Lock-in can reduce an organisation’s efficiency and its ability […]
Leadership Versus Management Debate
October 10, 2015 By Leave a Comment
There are absolutely hundreds of thousands of articles on this subject matter, there are just as many answers as there are debates! In my view, the difference between a manager and a leader is the way the two styles motivate people and teams to achieve the overall aims, goals and objectives of the company. Leaders […]
iRobot: Are Human Jobs on the Brink of Being Terminated?
October 4, 2015 By Leave a Comment
Revolutions are often violent and bloody affairs that leave swaths of destruction across vast societies that cry for change. The digital revolution however, is a different kind of beast. No one really died or was beaten to a bloody pulp per se, but scores of people from labor intensive industries either got laid off or […]
