How different Industries use AI

Artificial intelligence (AI) continues to develop and improve so that it can make life easier for business owners and customers. Many industries take advantage of AI to handle different parts of their business while they tackle other issues. Here are some different industries and how they use AI to help their businesses succeed.


E-commerce focuses on using the internet to interact with customers, share information with them and convince them to make purchases. It comes as no surprise that e-commerce based businesses use AI to improve their sales and help them succeed. They accomplish this by using different types of AI to handle various parts of their business.

  • Creating workflows that send messages to customers based on their interactions.
  • Sending welcome emails to new customers that create an account on your website.
  • Giving specific deals or offers to customers on their birthdays.

E-commerce businesses need to use AI to assist them. Customers can make purchases from around the world, so they need to use AI so that they can interact with customers at any hour of the day. E-commerce stands out as one of the major industries to use AI.

The Airline Industry

While this may surprise some people, the airline industry uses AI as a way to improve sales and get more people to purchase plane tickets. This happens through configure, price and quote (CPQ) software. This software adjusts the prices of products based on multiple factors, allowing you to make the most amount of money possible.

Specifically for airlines, a company can use airline revenue management. This AI handles the flight fares so that it can sell each ticket for the highest amount possible. Even if it’s just a small difference in price, it will prioritize the one with the higher amount, allowing an airline to make the most money possible. 


This comes as a surprise to no one, but cyber-security uses AI to keep computers safe from hackers. For example, if you own a Microsoft PC, then you probably own a virus protection program. This program uses AI to keep your computer safe from viruses.

The same goes for the cyber-security industry. Cyber-security can create AI that protects computers while also pointing out flaws or weaknesses in computers. This way, computer programmers can improve the computer and help keep it safe from hackers. Since hackers are always developing new viruses, it makes sense to use an AI to help protect computers.

The Healthcare Industry

This one may stand out as the most shocking on the list. After all, how do you use AI in healthcare when that industry focuses on taking care of people? However, the healthcare industry has developed AI to answer questions and book appointments for patients. This way, the industry can save time while helping patients with anything that they may need.

Doctors aren’t always available, but an AI can answer simple questions about symptoms. This way, a patient can ask the AI questions and see if they need to visit the doctor’s office. On top of this, they can easily book an appointment if they do need to visit the doctor. This simplifies the process and makes it easy for everyone involved.


AI continues to develop in ways that benefit industries by providing important features that assist them. Continue to look at AI and how it can benefit the industry that you work in so that you can take advantage of those features and improve your business.

About Mohit Tater

Mohit is the co-founder and editor of Entrepreneurship Life, a place where entrepreneurs, start-ups, and business owners can find wide ranging information, advice, resources, and tools for starting, running, and growing their businesses.

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