How Your Software Could be Slowing Down Your Business

software decrease business performance

Your organization’s software is at the heart of its success. It needs to be able to withstand the challenges that arise within a growing enterprise. As your business grows, so does the supporting technology infrastructure, and you create a system to respond to and fulfill your business’s needs.Good software has the potential to shape your business and enhance the user experience too, which increases productivity and efficiency. Conversely, software that does not meet your business’s needs can negatively impact on your business, not only in terms of day to day productivity, but in the long term if you fail to reach service level agreements as a result. The software you choose must be flexible, allow you to collaborate easily between departments, and allow for easy maintenance. You need to be able to deal with any issues that crop up swiftly.

Review and Test

You need to ensure that all aspects of your technology infrastructure are regularly reviewed to ensure that it is working optimally for you. You need to ensure that the data you have collated is organized to help you achieve your business objectives. You also need to ensure that you’re compliant with industry regulations and standards. Arbour Group provides the life sciences industry with systems and compliance solutions that are quality assured and adhere to industry regulations. By working with external partners, you are able to benefit from their years of experience within the industry. Avoid becoming complacent with your work practices and procedures and be open to change.

Your reviews should not just be restricted to the software. The hardware that you use must also be regularly reviewed, for example, your servers are your lifeline, and if you neglect to maintain them they will single-handedly bring your entire operation to a halt.

Effective Reporting

All software will exhibit bugs at some point during its use, so you must have a consistent reporting procedure. An efficient bug reporting system reduces the time needed to identify a solution and fix the errors, minimizes the impact on your business, and reduces the risk of the horrific ‘Error 404’ recurrence! By ensuring that reporting procedures are streamlined, your QA team will be able to work efficiently to provide solutions.

Effective Training

You can invest time and money recruiting the greatest support staff for customer service and a sales team that could sell a chocolate tea-cozy, but if they don’t have the skills to use your software proficiently they will never reach their full working potential.You must ensure that your employees are trained in how best to use the software that they have access to. The software that you have must ensure that interdepartmental communication is effortless, and the data that you use is updated in real time to ensure efficiency and accuracy. Again, do not become complacent and assume that your staff are using the software to its best effect; regularly schedule in training sessions for staff so that new starters are introduced to your procedures and processes, and more long-term employees have not fallen foul of bad habits.

About Mohit Tater

Mohit is the co-founder and editor of Entrepreneurship Life, a place where entrepreneurs, start-ups, and business owners can find wide ranging information, advice, resources, and tools for starting, running, and growing their businesses.

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