Before selecting suitable techniques, managers should be aware of the impact staff motivation has on the company. Employees who are highly motivated, work hard and participate towards high productivity rates in the company. Employees who lack motivation are more liable to make mistakes and can affect the quality of the company’s output. This is why […]
5 Ways to Turbo Charge Your Customer Service
October 20, 2015 By Leave a Comment
In this day and age customer service is marketing. It’s PR. In the era of social media, screenshots and smartphones, a bad experience won’t lose you one customer; it could lose you hundreds. For example, Amy’s Baking Co, who had a famous meltdown after negative feedback about their appearance on TV show Kitchen Nightmares – and […]
Know the Importance of Re-Evaluating Your Goals as an Entrepreneur
October 20, 2015 By Leave a Comment
People who write down their goals, share them with a friend and send weekly updates to them are 33 percent more successful in accomplishing their goals than those who just conceptualize them, according to Gail Matthews, a professor at Dominican University of California. Her takeaway from the study shows the effectiveness of accountability, commitment and […]
Avoiding Vendor Lock-In When Choosing Hyper-converged Solutions
October 15, 2015 By Leave a Comment
Vendor lock-in is a situation where the user of a product or service cannot transition to a competitor’s product or service either in whole or in part. The primary cause of lock-in is usually incompatibility of technologies, although in certain cases there can be contractual constraints. Lock-in can reduce an organisation’s efficiency and its ability […]
Leadership Versus Management Debate
October 10, 2015 By Leave a Comment
There are absolutely hundreds of thousands of articles on this subject matter, there are just as many answers as there are debates! In my view, the difference between a manager and a leader is the way the two styles motivate people and teams to achieve the overall aims, goals and objectives of the company. Leaders […]
