No matter how much effort you put into creating your product and serving your customers, there will always be some who are dissatisfied. Some of them will give you another chance, but 80% of them will not return.
To avoid losing customers and stay afloat, businesses must constantly collect and analyse feedback, identify weaknesses, and do everything possible to meet the needs of their audience. Sounds complicated? Without the right tools, it certainly is.
At SendPulse, we believe that working with feedback should be simple and effective. In this article, we’ve compiled a list of the 5 best platforms — both free and paid — that will help you automate feedback collection, increase loyalty, and save time.
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Table of Contents
Startquestion
Startquestion is an AI-powered survey builder with a variety of useful features for businesses. With this tool, you can easily create survey forms for websites and email newsletters and distribute them via links.
The platform has an intuitive interface, making it accessible even to users without technical knowledge. In Startquestion, you can add various types of questions — such as drop-down lists, matrices, and NPS — and organise them effectively using advanced logic.
Chisel
Chisel is a comprehensive survey platform that allows users to create roadmaps, collect customer feedback, and establish team collaboration. Its tools simplify the survey process, including various stages: from assessing user needs and launching a product to usability surveys after launch.
With this software, you can create your own survey from scratch or choose from a collection of ready-made templates.
Refiner
Refiner is a platform designed for SaaS and digital products that allows you to effectively create, distribute, and analyse surveys. With it, you can create highly customised surveys and advanced user targeting for segmented and accurate insights.
The platform supports various advanced survey types to measure customer satisfaction (CSAT), ease of interaction (CES), and product-market fit (PMF). Refiner also offers several options for distributing surveys: in-product, on web or mobile platforms, as well as via email and direct link.
Trustmary
Trustmary is a comprehensive feedback solution that allows businesses to create widgets, collect feedback, and measure customer satisfaction. This platform offers a large library of templates for NPS and CSAT surveys, rating scales, video review requests, and more.
With Trustmary, you can collect quantitative and qualitative data by selecting the appropriate question types. The survey can be distributed via email, QR code, SMS, or embedded directly into a website.
UserVoice
UserVoice is another feedback platform that allows you to collect and store surveys in one place. With this tool, you can easily receive responses in the application via a feedback widget, as well as in public and private feedback forums.
UserVoice also allows employees to collect user feedback on behalf of customers. One of the platform’s interesting features is the ability to combine similar feedback ideas to reduce duplication. Intuitive analytics dashboards make it easy to monitor incoming feedback.
